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Implementation Manager

Benchling· Customer Experience
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Hybrid (San Francisco, CA)$92k - $135kFull-timePosted 1mo ago

About the role

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with customers to understand their R&D processes and roll out Benchling solutions, leading all aspects of customer rollouts from requirements analysis and solution design to configurations, testing, training, and onboarding.

Responsibilities

  • Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
  • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
  • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
  • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
  • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
  • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
  • Understand and document customer pain points, advocate for them internally to influence product changes.
  • Develop and optimize enterprise training programs including written and video collateral.
  • Identify and work with sales on opportunities for account expansion post go-live.

Qualifications

  • Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
  • At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
  • Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
  • Self-starter with the ability to be successful in a startup environment.
  • Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
  • Ability to travel up to 25% based on customer and project needs.

Skills

Required:Project managementScientific understandingRequirements gathering

Benefits

  • Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.
Last updated Sep 10, 2026. Interested? Apply on the company site.
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About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

BioresearchBioprocessIn VivoConnectGene therapyCell therapyAntibodies and proteinsRNA therapeutics
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