Product Operations Specialist | Generalist
Hybrid (New York, NY (HQ))$128k - $180k + equityFull-timePosted 1mo ago
About the role
Product Operations role at Ramp focusing on owning operations for a meaningful product or set of products, partnering with product, engineering, design, data, and customer-facing teams, driving data-driven roadmaps, automations, and scalable processes, with in-person requirement at NYC HQ 2 days/week.
Responsibilities
- Customer Obsession: Represent the “voice of the customer” within your product space, connect day-to-day customer experience to product and engineering teams, and bring customer insights to help teams think beyond current boundaries
- Process Development: Own meaningful company-wide initiatives to prepare Ramp for larger scale and create predictable, reliable processes for Ramp and its customers/partners
- Product Analysis: Create high-leverage product analytics and data analysis to surface opportunities for improving performance, quality, and intuitiveness of the product
- Launch Support: Ensure product releases are flawless through documentation, enablement and context sharing across the organization
- Incident Management: Aid in tools and processes for incident identification and resolution to achieve fast resolution of product bugs
- Partner Ops: Manage operational relationships with relevant partners and vendors, including negotiating strong service agreements and conducting joint performance assessments
Qualifications
- Minimum 2 years of professional experience in product management, product operations, or strategy & operations roles, ideally in a fast-growing business
- Experience driving fast and successful execution of complex initiatives coordinating multiple teams
- Track record of root-cause analysis to implement enduring solutions
- Experience leveraging qualitative and quantitative feedback to inform product recommendations
- Experience working directly with customers or clients through feedback requests and/or user research interviews
- Experience mentoring or assisting junior team members with constructive feedback
- Excellent written and verbal communication with ability to tailor messages to different audiences
- Ability to translate data into insights and actions, including SQL querying
- Comfort with ambiguity and track record of charting own path
Skills
Required:SQL queryingProduct analyticsCustomer feedback / user researchCommunicationCross-functional collaboration
Nice to have:Mentoring / coaching
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- United States: 100% medical, dental & vision insurance for employee, One Medical membership, 401(k) with employer match, Fertility HRA, Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, Pet insurance, in-office perks, Relocation expense coverage to NYC or SF
- Canada: group medical, dental, vision, Life/AD&D, disability, Fertility coverage, RRSP + DPSP, Parental leave up to 16 weeks, Employee Assistance Program
- United Kingdom: private medical insurance, virtual GP, workplace pension, Parental leave up to 16 weeks, additional time at reduced pay
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Ramp
ai-agents-and-applicationsfinopsfintechpaymentsproductivitysetter-30setter-30-2026-q1wing-list-2026
More open roles at Ramp
- Physical Security Lead4d agoHybrid (New York, NY (HQ)) · Security
- Senior Manager, Account Manager, Enterprise4d agoHybrid (New York, NY (HQ)), Hybrid (San Francisco, CA) · Sales
- Lead Counsel, Employment4d agoHybrid (San Francisco, CA) · Legal
- People Programs Lead4d agoHybrid (New York, NY (HQ)) · People & Talent
- Technical Sourcer | Engineering (Contract)4d agoHybrid (New York, NY (HQ)), Hybrid (San Francisco, CA) · People & Talent