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Lead Agent Architect

Parloa· Professional Services
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New York, NY$196k - $223k + equityfull-timePosted 1mo ago

About the role

Lead AI Agent Architect responsible for designing and deploying AI agent solutions for enterprise customers, combining LLMs, conversational design, and integrations to deliver scalable, high-quality AI-powered customer experiences.

Responsibilities

  • Lead the design and implementation of AI agent solutions, translating customer requirements into scalable conversational workflows and architectures
  • Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows
  • Ensure high-quality, reliable performance through guardrails, testing, and continuous iteration based on data and feedback
  • Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)
  • Design and deliver end-to-end solutions by integrating AI agents with enterprise systems (APIs, CRMs, backend services)
  • Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments
  • Collaborate cross-functionally with Engineering, Product, and Customer teams to ensure successful delivery and scalability
  • Act as a trusted advisor to customers, guiding them on best practices and helping scale AI solutions across use cases
  • Translate ambiguous business needs into structured solutions while challenging unrealistic requirements when needed
  • Document best practices and contribute to building scalable knowledge and enablement assets across the team

Qualifications

  • 6+ years of experience in a customer-facing, technical role, ideally with conversational AI, LLMs, or AI-driven applications
  • Hands-on experience in conversation design and AI agent development
  • Comfort with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization
  • Strong analytical and problem-solving skills, with ability to break down complex workflows into structured solutions
  • Experience with APIs, system integrations, and enterprise architectures
  • Strong project and stakeholder management skills, with a focus on execution and delivery
  • High attention to detail in designing and refining conversational flows

Benefits

  • Compensation structured as On-Target Earnings (OTE) with base salary and performance-based variable component, plus equity package
  • Salary Range: $196,000—$223,000 USD
Last updated Sep 3, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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