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Presales Engineer

Twilio· Sales
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Hybrid (Ireland)full-timePosted 1mo ago

About the role

Twilio’s Presales Engineer for the DACH region, remote-first role focused on enabling customers to build the future of communications. Delivers technical wins, guides pre-sales discovery, architectures, demonstrations, and solutions that fit customer needs, partnering with Account Executives and mentoring others.

Responsibilities

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
  • Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
  • Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
  • Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
  • Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
  • Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
  • Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
  • Mentor less experienced Presales Engineers

Qualifications

  • 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
  • Excellent communicator and presenter able to gain audience confidence
  • An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
  • Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
  • Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP); Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular); Experience building with REST APIs
  • Previous experience in Telecom, SIP, Contact Center, or Security .
  • Experience with sales methodologies
  • Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Skills

Required:Pre-sales and solution architectureTechnical communication and presentationCustomer discovery and needs analysisSoftware development understanding

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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