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Strategic Account Executive

Twilio· Sales
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Hybrid (United Kingdom)full-timePosted 1mo ago

About the role

Strategic Account Executive responsible for selling into high-value prospects and customers across EMEA with a focus on Northern Europe. Manages fast-growing customers, drives product cross-sell and upsell, and sources net new opportunities within assigned accounts. Remote-first role based in the United Kingdom with travel.

Responsibilities

  • Servicing the fastest growing customers in the region.
  • Growing our revenue and share of wallet within your key account list.
  • Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
  • Maintaining the highest levels of customer satisfaction.
  • Create pricing proposals, negotiating terms and managing the contract process.
  • Selling solutions to a technical and business audience.
  • Building trust and mutual respect with technical customers and peers.
  • Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
  • Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications

  • 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
  • History of working with accounts ranging from large multinational enterprise customers to Digital Natives.
  • Demonstrated success by achieving quota on a consistent basis.
  • Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
  • A solid understanding of financial reporting within a direct customer base - Revenue tracking.

Skills

Required:Account Management / Sales experienceCross-selling / UpsellingContract negotiationTechnical/Business communicationFinancial / Revenue reporting

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Offerings vary by location
Last updated Sep 3, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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