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Revenue Architect, Mid Market (CSM)

Gong· Customer Success Managers
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Hybrid (Dublin)full-timePosted 1mo ago

About the role

Mid Market Revenue Architects at Gong are strategic partners to mid-sized customers, driving revenue transformation using Gong’s AI Operating System. They guide executive stakeholders and operational teams to architect workflows, accelerate adoption, and realise measurable business results across the revenue lifecycle.

Responsibilities

  • Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernise their revenue operations through Gong’s AIOS
  • Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
  • Adoption and Change Management: Execute adoption initiatives that drive behaviour change and embed Gong into daily team rhythms
  • Value Realisation: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
  • Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
  • Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Qualifications

  • 3–5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
  • Experience managing accounts with multiple internal and customer-side stakeholders
  • Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
  • Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
  • Excellent communication, negotiation, and presentation skills
  • Data-driven mindset with a focus on delivering measurable outcomes
  • Passion for driving customer outcomes and contributing to a high performing and accountable work culture
  • Our Revenue Architects are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom.

Skills

Required:Relationship managementStrategic consultingChange management
Last updated Sep 27, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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