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Debt Collections Advisor - Italy

Murphy
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Hybrid (Milan), RemoteFull-timePosted 1mo ago

About the role

Murphy AI offers a paid consultant/advisor role for debt collections experts to validate and refine AI-powered debt collection agents. Fully remote, 5–20 hours per month, with experience in banks, DCAs, servicers or BPOs.

Responsibilities

  • Domain Review & AI Validation: Review call flows, scripts and negotiation logic used by Murphy's AI agents and flag anything that doesn't match how a real collections desk would handle it.
  • Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
  • Stress-test edge cases: disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
  • Compliance & Local Nuance: Flag anything that could create compliance risk under British consumer-protection rules.
  • Advise on tone, channel mix and contact-frequency norms considered acceptable vs. abusive in the Italian market.
  • Knowledge Transfer: Join periodic working sessions with Murphy's product and engineering teams.
  • Share real examples, scripts and playbooks from your own collections experience (anonymized, no client data).

Qualifications

  • 5+ years of experience in collections.
  • Current or recent (≤2 years) experience at a named bank, DCA, servicer or BPO.
  • A title of Manager, Team Lead, Head, Director or VP (front-line titles only qualify if you've since moved into managing a team).

Skills

Required:Debt collections expertiseCompliance & regulatory awareness

Benefits

  • Flexible, low-commitment engagement that fits around your current job.
  • Competitive hourly consulting fee.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Murphy

Murphy | AI Collections for Banks, Fintechs and Utilities

Take back control of your debt collections. Murphy delivers compliant, scalable debt recovery through agentic AI, engineered for enterprise.

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