← All roles

Account Manager | SMB | French Market (Paris)

Lexroom· Customer Success
Apply on company site
Hybrid (Paris)€48k - €58kFull-timePosted 1mo ago

About the role

Account Manager for the French market, owning the full portfolio of French customers from onboarding through renewal, with a focus on retention and upsell in a hybrid Paris-based role.

Responsibilities

  • Own the full French customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
  • Run a proactive, commercial CS motion. You call customers, spot opportunities, and bring them to closure.
  • Be the single point of contact for French customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
  • Adapt the Italian playbook to France, importing what works and localizing it for the French market.
  • Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

Qualifications

  • 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.
  • A commercial mindset. Direct sales experience is a plus, not a requirement.
  • CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
  • Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
  • Languages: native-level French and fluent English are required.

Skills

Required:Portfolio managementCRM/tools (HubSpot a plus)

Benefits

  • 3 days onboarding in presence in Milan, fully paid
  • Mutuelle d'entreprise (Alan): employer-funded at 60%
  • Meal vouchers (Swile): €12 per day (employer-funded at 60%)
  • Navigo pass: employer-funded at 50%
  • Wellpass: sport & wellness benefit (employer co-financed)
  • Erasmus Program: 1 week / year, flight and accommodation paid, to work from our Madrid, Barcelona, Milan, Rome, Berlin or Sofia offices
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Lexroom

Lexroom | AI per Avvocati

Lexroom è il partner AI progettato per amplificare il tuo giudizio professionale: unisce la profondità della ricerca giuridica alla potenza dell'analisi dati, per offrirti precisione, velocità e affidabilità.

AIAnalisi documentaleLexroom per AvvocatiLexroom per AziendeLexroom per CommercialistiLexroom per Consulenti del lavoroLexroom per NotaiLexroom per Pubblica Amministrazione
Company profileWebsite

More open roles at Lexroom