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Founding Operator

Jack & Jill· GTM
Apply on company site
London UK£100k - £150kFull-timePosted 1mo ago

About the role

Founding Operator to join Jill Delivery team at Jack & Jill, a 0→1, customer-facing role focused on existing customers, adoption, expansion, and feedback loops to product and engineering.

Responsibilities

  • Constantly get in front of existing customers. You'll set the pace: reaching out, opening conversations, support closely and gathering detailed feedback. You’ll care deeply about the quality of our customer experience.
  • Own the relationships. Be the trusted point of contact for a portfolio of customers. Spot risk early, handle escalations calmly, and build partnerships where customers come to you before they think about leaving.
  • Drive adoption and outcomes. Make sure customers are getting real value: roles filled, time saved, hiring managers who feel genuinely supported by Jill.
  • Drive expansion - this is a commercial role. When a customer sees value, your job is to make sure the next role goes in immediately. You'll be accountable for growing revenue from existing accounts, not just protecting it.
  • Own customer delivery workstreams. You could improve customer enablement in-product, build agents to automate workflows, or work closely with our engineers to A/B test new features. We value team members who wear multiple hats.
  • Be the voice of the customer. You'll be closer to customer reality than almost anyone. Feed sharp, structured insight back to our engineers so we keep building the right things.

Qualifications

  • You’re high agency with a real bias to action.
  • You genuinely like talking to customers.
  • You've been part of hiring processes.
  • You have partnerships, account management or CS/CX experience.
  • You're sharp and structured.
  • You have some technical chops and can engage in technical conversations, use AI effectively.

Skills

Required:Customer relationship managementCommunication and negotiationSales / expansion management
Nice to have:Cross-functional collaboration

Benefits

  • Total Compensation for this role of £100-150k+ (we let you choose your cash : equity split)
  • Private health insurance with Bupa
  • An Uber home if you're working late
  • Deliveroo dinners in the office
  • Fortnightly home clean
  • Brand new MacBook
  • In-person, 5 days a week at our London office in Shoreditch Exchange, surrounded by builders.
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Jack & Jill

Jack is a free AI agent that finds your next job and introduces you directly to hiring managers at the best startups.

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