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Senior Program Manager, Talent Acquisition Innovation

Included Health· Talent Acquisition
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Hybrid (Remote)$127.7k - $168kFull-timePosted 1mo ago

About the role

Senior Program Manager to build and run the operating system for high-volume hiring across Clinical, Behavioral Health, and Member Care. Focuses on standardized operating models, automation/AI-enabled workflows, vendor management, and data-driven decision support.

Responsibilities

  • Build and maintain a standardized operating model across high-volume recruiting pods.
  • Establish operating cadences, planning processes, scorecards, and escalation paths.
  • Translate hiring goals into funnel requirements, capacity plans, and execution priorities.
  • Maintain a consolidated view of hiring health, risks, dependencies, and corrective actions.
  • Partner with pod owners to improve pacing, stakeholder readiness, funnel quality, and delivery against goals.
  • Identify opportunities to standardize and scale the high-volume model across additional hiring areas.
  • Own day-to-day operating performance for high-volume agency and vendor partners.
  • Establish clear expectations and scorecards covering submissions, quality, fill rate, time-to-fill, pricing, responsiveness, and corrective action.
  • Create a consistent process for agency onboarding, performance reviews, escalation, and offboarding.
  • Shift routine agency management away from senior leaders toward exception-based escalation.
  • Recommend internally vs contracting/automation based on demand, economics, speed, complexity, and capacity.
  • Expand BrightHire, AI interviewer, and related workflow adoption across high-volume recruiting.
  • Partner with Talent Operations on workflow design, tooling, and automation opportunities.
  • Automate reporting, funnel tracking, quality monitoring, and partner performance visibility.
  • Identify friction points and run targeted process-improvement pilots.
  • Measure impact of automation (recruiter hours saved, funnel conversion, time-to-fill, quality, candidate experience).
  • Own the consolidated weekly high-volume hiring health report.
  • Report on open requisitions, aging, progress to goal, funnel health, capacity, internal vs agency mix, and at-risk work.
  • Clearly communicate changes, risks, actions, and required decisions.
  • Use data to distinguish capacity gaps from other issues.
  • Build clear recommendations for resourcing, agency allocation, and process changes.
  • Partner with Clinical/BH leaders on capacity and resourcing decisions.
  • Coordinate with pod owners on cohort health and corrective action.
  • Align high-volume workflows with Talent Operations and broader TA systems.
  • Serve as central escalation point for cross-pod issues.
  • Influence without direct authority and create accountability across recruiters, pod owners, agencies, Talent Partners, and hiring leaders.

Qualifications

  • 7+ years of experience in recruiting operations, program management, high-volume recruiting, staffing, or related field.
  • Experience owning complex, cross-functional programs from strategy through execution.
  • Experience using AI-enabled recruiting workflows.
  • Strong understanding of recruiting funnels, capacity planning, conversion metrics, and hiring economics.
  • Demonstrated ability to use data to diagnose problems and drive operational decisions.
  • Experience improving processes through automation, technology, or workflow redesign.
  • Strong written and verbal communication skills, including with senior leaders.
  • Ability to influence and create accountability across teams without direct authority.
  • Strong organizational skills and ability to manage multiple priorities in a fast-changing environment.
  • Sound judgment, urgency, and comfort surfacing risk early.

Skills

Required:High-volume recruiting operationsAI-enabled recruiting workflowsData-driven decision making

Benefits

  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage with multiple plan options (including disability insurance)
  • PTO and Discretionary Time Off (DTO)
  • 12 weeks of 100% Paid Parental leave
  • Fertility coverage and support for surrogacy/adoption, paid leave for failed treatments, adoption or pregnancies
  • Work-From-Home reimbursement for home office collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Included Health

Designed to treat you better.™

Included Health delivers personalized virtual care, navigation, and cost-saving healthcare solutions for employers, health plans, and members.

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