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Senior Recruiting Program Manager, Talent Operations

Included Health· Talent & Organization – Talent Acquisition
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Remote$127.7k - $168kFull-timePosted 1mo ago

About the role

Senior-level program owner focusing on recruiting programs and operational improvements across internal mobility, talent brand, process optimization, and contingent workforce management, including change management for major recruiting initiatives such as the ATS transition.

Responsibilities

  • Own recruiting programs from planning through execution, measurement, and iteration.
  • Build clear program plans, milestones, stakeholder maps, risks, decisions, communications, and success measures.
  • Lead the operational development of an internal mobility program.
  • Support talent-brand programs that strengthen Included Health’s employer brand proposition, diversify sources of hire, and improve the candidate experience.
  • Use data and stakeholder feedback to assess progress, identify risks, and recommend action.
  • Identify friction across the recruiting lifecycle and design simpler, more consistent ways of working.
  • Improve processes through standardization, documentation, automation opportunities, and clear ownership.
  • Incorporate AI and technology into recruiting processes to automate manual work, improve efficiency, and scale operations.
  • Use data and feedback to evaluate whether process changes are improving efficiency, quality, and experience.
  • Build repeatable playbooks and operating practices that can scale across Talent Acquisition.
  • Lead change-management efforts for major recruiting initiatives, including the ATS transition.
  • Create strategies to get stakeholders involved. Prepare communications, training materials, enablement materials, and plans for adoption.
  • Partner with the technical systems owner to ensure recruiting teams are prepared for process and system changes.
  • Build feedback loops, identify resistance or readiness risks, and adjust the change approach as needed.
  • Measure adoption and reinforce new ways of working after launch.
  • Create standard operating procedures for our contingent workforce partners, making sure they follow consistent practices.
  • Create clear expectations for contingent worker onboarding, performance, reporting, issue resolution, escalation, and offboarding.
  • Use data to evaluate partner performance, utilization, cost, quality, and responsiveness.
  • Partner with Talent Acquisition, HR, Finance, Legal, and business leaders to improve governance and decision-making.
  • Suggest useful ways to balance internal recruiting and external options. This includes vendors, agencies, contractors, and automation.
  • Serve as a strategic partner to Talent Acquisition leaders and a trusted advisor to recruiters, hiring managers, HR Operations, HR Systems, IT, Finance, Legal, Marketing, and vendors.
  • Facilitate working sessions and decision forums that progress complex work forward.
  • Influence without formal authority and create accountability across teams with different priorities.
  • Communicate clearly with executive, technical, operational, and frontline audiences.
  • Build alignment, surface risks early, and keep stakeholders focused on measurable outcomes.

Qualifications

  • 7+ years of experience in recruiting operations, talent programs or a related field.
  • Demonstrated experience owning complex, cross-functional programs from strategy through execution, adoption, and measurement.
  • Experience leading change-management efforts for a major process, program, or technology transition.
  • Deep knowledge of recruiting processes, stakeholder needs, and the candidate, manager, and recruiter experience.
  • Demonstrated ability to operate in ambiguity, define direction, and make progress with incomplete information.
  • Proficient data fluency, including the ability to interpret metrics, identify trends, evaluate tradeoffs, and make evidence-based recommendations.
  • Experience managing recruiting vendors, agencies, contingent-workforce programs, or similar external partners.
  • Strong project and program-management skills, including planning, governance, risk management, prioritization, and executive communication.
  • Ability to influence and create accountability across teams without direct authority.
  • Exemplary written and verbal communication skills.
  • Strong judgment, organization, follow-through, and comfort balancing strategic priorities with operational detail.

Skills

Required:Recruiting program managementChange managementData analysis / metrics interpretation

Benefits

  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
  • PTO and Discretionary Time Off (DTO)
  • 12 weeks of 100% Paid Parental leave
  • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
  • Work-From-Home reimbursement to support team collaboration home office work
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Included Health

Designed to treat you better.™

Included Health delivers personalized virtual care, navigation, and cost-saving healthcare solutions for employers, health plans, and members.

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