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Customer Solutions Consultant

Apply Digital· Product Management
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Hybrid (Latin America)Full-Time PermanentPosted 1mo ago

About the role

Hybrid full-time position in Latin America (Chile preferred) focusing on solution design, pre-sales, client leadership, and capability development for enterprise IT opportunities.

Responsibilities

  • Design enterprise-grade technology solutions for new initiatives and business opportunities.
  • Define solution scope, capacity, and high-level estimates in collaboration with Product, Design, Engineering, Data, and other relevant disciplines and teams.
  • Present and articulate technology solutions, trade-offs, and recommendations to client stakeholders — including where we recommend against something.
  • Lead technology and vendor assessments, and act as a key voice in buy-vs.-build decisions.
  • Engage the technology partner ecosystem when defining solutions, bringing partner capability to bear on the client's actual problem rather than the reverse.
  • Ensure proposed solutions balance business objectives, technical feasibility, scalability, delivery realities, and long-term client strategy.
  • Contribute materially to pipeline quality and win rate on the opportunities you shape.
  • Own and develop relationships with the client's technology leadership and management teams as a trusted advisor.
  • Understand the client's business and technology landscape well enough to identify credible opportunities for growth and expansion within existing accounts.
  • Be accountable for the overall direction and coherence of the Technology and Strategy work within your engagements.
  • Provide strategic direction to project delivery teams, and collaborate with other Senior Leaders across engagements.
  • Act as a key member of the account team alongside leaders from other disciplines.
  • Connect technology strategy, delivery execution, and account growth into long-term client partnerships.
  • Own and evolve how Apply approaches solutioning: reusable solution patterns, estimating and scoping models, assessment frameworks, and the standard of quality we hold proposals to.
  • Raise the floor on solution quality across engagements you are not personally staffed on, through review, guidance, and shared standards.

Qualifications

  • At least 10 years working in and around enterprise IT environments.
  • A blend of consulting and enterprise-side experience.
  • Substantial client-facing experience, including gaining the confidence of senior stakeholders.
  • A track record on complex solutions involving multiple systems, vendors, and stakeholders.
  • Experience mentoring senior technologists and strategists, and influencing teams you do not manage.
  • Based in Chile
  • A genuine technologist — strong understanding of web, mobile, and cloud technologies.
  • Cloud and DevOps (AWS, Azure, GCP) — architected cloud solutions or worked on projects deployed to the cloud.
  • Data storage and transformation (RDBMS, NoSQL, big data / warehousing).
  • API standards and integration patterns (REST, GraphQL).
  • Familiarity with UX and single-page application frameworks.
  • Familiarity with MACH architecture and the broader evolution of enterprise systems.
  • Strong understanding of headless and service-oriented platforms.
  • Wide exposure across the digital ecosystem: CMS, commerce and loyalty, CRM, marketing automation, personalization and testing, search and SEO, content marketing, social, mobile.
  • Understanding of regulatory and compliance requirements of enterprise solutions.
  • Exposure to service design and business design practices.
  • An appreciation of how upstream strategy and downstream enablement depend on each other.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication, with ability to make complex technical concepts legible to a non-technical audience.
  • Strong presentation and public speaking skills.
  • Ability to align and influence critical stakeholders without positional authority.
  • Comfort with ambiguity, and the judgment to know when to resolve it and when to name it.
  • Ability to travel as needed for client meetings and business development.

Skills

Required:Enterprise IT strategyPre-sales and solution designStakeholder management

Benefits

  • Agentic Delivery: Modern approach to delivering client outcomes.
  • An inclusive and safe environment.
  • AI & Strategic Upskilling: Training budgets and mentorship focused on Agentic AI and future-focused skills.
  • Generous vacation policy.
  • Flexible work arrangements: remote, in-office, or hybrid.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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Apply Digital connects strategy to execution for global brands like Coca-Cola and Kraft Heinz to deliver business impact and customer value.

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