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Account Manager (SMB) North America

Sprinto· Customer Experience
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RemoteRemotePosted 1mo ago

About the role

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. The Account Manager (SMB) North America role focuses on high-volume renewals, upsells, and day-to-day relationships within a large book of startup and early-stage SMB accounts, with emphasis on risk-based prioritization, forecasting, and cross-functional collaboration to maintain portfolio health.

Responsibilities

  • Own a high-volume Launch portfolio — renewals, upsells, and day-to-day relationships across a large book of startup and early-stage SMB accounts, prioritising by risk and value rather than treating every account the same way.
  • Run the renewal pipeline end to end — track renewals well ahead of expiry, forecast accurately, and close on time; a slow renewal is the fastest way to lose a low-touch account.
  • Negotiate commercial terms with confidence — pricing, discounts, and contract length, knowing when to hold firm and when to flex, especially on multi-year commitments.
  • Spot and close expansion opportunities — accounts ready to add frameworks (SOC 2 to ISO 27001, GDPR, HIPAA) or upgrade plans, pitched naturally within renewal conversations.
  • Get ahead of payment and billing risk — step in early on failed payments or lapsed billing before it turns into churn.
  • Work the system, not just the relationship — use CRM workflows, templates, and playbooks to manage volume efficiently, keeping renewal stage, risk flags, and outcomes logged in real time.
  • Partner cross-functionally with Customer Success, Sales, Finance, and the audit team to unblock renewals, resolve billing disputes, and report regularly on portfolio health.

Qualifications

  • 2–4 years in account management, customer success, renewals, or sales, ideally in SaaS — experience in security, compliance, or GRC software is a plus, not a requirement.
  • A confident, direct negotiator — comfortable discussing price and terms without getting defensive or over-discounting.
  • Strong organisational discipline — able to juggle a large number of accounts at different stages without letting things slip, working off dashboards and structured playbooks rather than ad hoc outreach.
  • A clear, concise communicator, written and verbal — fast, high-volume outreach.
  • Analytical enough to read account data — usage, payment status, renewal date — and decide what to prioritise each day.
  • Resilient and proactive — comfortable with pushback, price objections, and occasional lost accounts, and flags risk before it shows up in a report.
  • Curious about compliance and security — or willing to get up to speed quickly on SOC 2 and ISO 27001 to be a credible main point of contact.

Skills

Required:Account managementNegotiationForecasting

Benefits

  • Work wherever you are: 100% remote.
  • Co-working allowance (annual).
  • USD 1,000 annual learning and development stipend.
  • Unlimited leave.
  • Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of INR 10 lakh, and life insurance worth 3x annual salary.
  • INR 35,000 toward workspace setup.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Sprinto

Continuous Security & Compliance Platform

Sprinto is a security compliance automation platform for fast-growing tech companies that want to move fast and win big.

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