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Mission Success Manager, U.S. Customs and Border Protection

Onebrief· Customer Relations
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Washington, D.C.$170k - $190k + equity + bonusFull-timePosted 1mo ago

About the role

Onebrief mission-critical role owning the entire customer relationship from users to Senior Executives, driving renewal, expansion, and growth opportunities across the portfolio while translating product usage into actionable outcomes.

Responsibilities

  • Serves as the senior-most field representative, building alignment across internal teams and government stakeholders to meet account requirements, secure sponsorship, and advance strategic company initiatives.
  • Clearly communicate user needs to the product team while maintaining deep product expertise; effectively communicate new capabilities to customers, support their adoption to existing workflows, and identify opportunities to leverage product improvements to expand usage.
  • Direct resourcing and strategic goals for a team of Partner Engagement Managers, balancing account complexity and renewal timelines.
  • Own customer retention and growth by driving renewals, identifying opportunities to expand product adoption, and pursuing upsell opportunities that increase customer value and revenue
  • Cultivate lasting customer trust and align diverse stakeholder perspectives by communicating with clarity and influence.
  • Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Mission Success Managers to ensure planning and workflows remain synchronized across commands.
  • Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.

Qualifications

  • Experience with large-scale staff planning, gained through Professional Education and/or military service, with demonstrated ability to operate effectively with senior leaders and C-suite executives
  • Familiarity and experience with major planning exercises and the protocols for software deployment on classified networks.
  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents, coordinating with customers and product engineering teams.
  • Strong technical skills to master our application, engage onsite with technical subject matter experts, and troubleshoot cross-software platform issues.
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
  • Top Secret clearance with eligibility for SCI (must hold current)

Skills

Required:Executive relationship managementProduct communication and adoptionTeam leadershipGovernment/military stakeholder navigation

Benefits

  • Equity: Share in the company's success.
  • Bonus: Offers Bonus.
  • Flexible Work Environment: Remote-first organization with flexible work hours and unlimited PTO (some roles in-person on-site with customers).
  • Comprehensive Health Coverage: Health, dental, vision, and life insurance.
  • Retirement Plan: 401(k) plan with company match.
  • Parental Leave: 8 weeks at 100% regardless of state.
  • Company Retreats: Annual company summit trips.
  • Home Office Budget: $1,000 per year for home office improvements.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Onebrief

Onebrief makes military headquarters run seamlessly

Virtually everything in the military requires a plan—from everyday operations to war-time missions. With a rigorous process, many stakeholders, and rudimentary software (PowerPoint!!), planning is very slow. Onebrief is a collaborative software designed to make military planning fast. It turns every input into reusable building blocks and automatically keeps all planning artifacts in sync.

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