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Program Director, Surgical Services

Stepful· Learning
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RemoteFull-timePosted 1mo ago

About the role

Lead Stepful's Surgical Services programs (Surgical Technology and Sterile Processing) with end-to-end operations, quality, and enterprise partnerships across multiple states. Remote role with occasional travel; accountable for student outcomes and partner relationships in a high-growth EdTech healthcare training platform.

Responsibilities

  • Own the day-to-day operations of both the Surgical Technology and Sterile Processing programs across didactic (online), skills lab (in-person), and clinical education components.
  • Safeguard NCCT program approval and applicable state regulatory standing by protecting key outcome thresholds: certification pass rates, graduation rates, and job placement.
  • Conduct ongoing program evaluation and assessment, using data to surface improvement opportunities and drive continuous improvement across both programs.
  • Hire, onboard, and manage a team of full-time staff and a growing contractor/adjunct instructor pool across both programs.
  • Set quality and performance standards; lead performance calibration to ensure instructional consistency and excellence.
  • Coach and develop team members, fostering a culture of accountability, continuous improvement, and shared ownership of student outcomes.
  • Partner closely with the Customer Success team to support multiple healthcare employer partners across multiple states, managing ongoing relationships and ensuring strong program alignment.
  • Lead client site visits and clinical skills calibration independently, ensuring graduates are practice-ready from day one.
  • Partner with Stepful's enterprise team to support program expansion and onboarding of new employer partners.
  • As the Subject Matter Expert, collaborate with internal curriculum teams to continuously review and strengthen content across both programs, keeping it current with industry standards and employer expectations.
  • Oversee student progress and performance, including progress monitoring, academic advising, and program completion support.
  • Experiment with AI tools and other technologies to improve program workflows, reporting, and student outcomes — documenting and sharing what works.

Qualifications

  • 3+ years of experience teaching surgical technology and/or sterile processing fundamentals, including course delivery, assessment, and student support
  • Active NBSTSA Certified Surgical Technologist or NCCT TS-C certification
  • 5+ years of clinical or operational experience in a surgical technology or sterile processing clinical setting
  • 2+ years of experience in healthcare education, training program administration, or a clinical operations role with instructional oversight — experience with regulatory or certification compliance strongly preferred.
  • Demonstrated experience managing or leading a team, including contractors or adjunct instructors.
  • Experience working with enterprise clients, clinical sites, or healthcare employer partners - a collaborative, relationship-first approach is essential.
  • Strong cross-functional skills; comfortable working alongside instructors, students, clinical partners, and internal Stepful teams across multiple states.
  • Comfort in a fast-growing organization where priorities evolve and initiative is valued.
  • Willingness to travel to our employer partner sites around the US, up to 20-25% of the time

Skills

Required:Program operations managementInstructional leadershipRegulatory/compliance oversightCurriculum collaborationData-driven assessment

Benefits

  • Meaningful Equity Stake
  • Subsidized Medical, Dental, and Vision insurance plan options
  • 401(k)
  • FSA, HSA and commuter benefits
  • Learning stipend
  • Open vacation policy, including: Guidance of 15 days PTO annually, Stepful closed the last week of December, 15 work-from-anywhere days, 10 public holidays observed for 2026
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Stepful

Online Training for Healthcare Jobs

Stepful trains people with a high school education in 4 months and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.

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