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Business Operations Lead

Serval· Finance
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San Francisco$200k - $265kFull-timePosted 1mo ago

About the role

Leader responsible for strategy, operations, reporting, and P&L for a new business line, partnering with Exec Team, Sales, Deployment, Engineering and Operations to scale to an 8-figure business in the first year.

Responsibilities

  • Own the P&L for your line: you build the operating plan and ultimately own the results, including revenue, margin, and profitability
  • Set and defend pricing and packaging. Build the model, pressure-test it in live deals, and change it the moment the market tells you it’s wrong
  • Partner with Deployment on unit economics: how do we ensure this business is built to scale while delivering best-in-class customer experience?
  • Partner with Sales on deal strategy. Sit in on the calls, structure the contracts, and figure out how to win the business
  • Build the forecast and the operating cadence (weekly pipeline, monthly business review, quarterly plan)
  • Scale from the 10k foot view down to the minutiae: where should we open an office? How will we recruit and maintain talent? What do we look for in a candidate?

Qualifications

  • 5-8+ years across business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company
  • Direct experience owning or materially shaping a P&L, a gross margin line, or a pricing model
  • Strong quantitative and modeling skills
  • Working fluency with the systems that run a GTM org: Salesforce, a BI tool, and billing or usage data you can reconcile without help
  • Real command of software and AI unit economics: COGS, gross margin, payback, net revenue retention, and what changes each one
  • A track-record of partnering closely with functional leaders to drive execution
  • Comfortable moving fast, being wrong in public, and correcting quickly

Skills

Required:P&L ownershipPricing strategyForecasting and cadence

Benefits

  • comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Serval

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