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Account Executive, Strategic- EMEA

Serval· Sales
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London$350k + equityFull-timePosted 1mo ago

About the role

Strategic Account Executive responsible for Serval’s largest, multi-region enterprise opportunities, selling AI-native automation platform to IT, Security, and Operations leaders and shaping enterprise motion.

Responsibilities

  • Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
  • Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
  • Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
  • Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
  • Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
  • Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.
  • Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

Qualifications

  • 10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
  • Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
  • Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.
  • Skilled in strategic account planning, multi-threading, and executive communication.
  • High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
  • Exceptional presentation, negotiation, and storytelling skills.
  • Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

Skills

Required:Enterprise B2B SaaS salesStakeholder managementComplex deal orchestrationProduct demos & ROI storytellingExecutive communication

Benefits

  • meaningful early-stage equity
  • range of benefits to support your well-being and growth — including comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
Company profileWebsite

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