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Manager, Publisher Success

GumGum· Publisher Development
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Londonfull-timePosted 1mo ago

About the role

Manager, Publisher Success (UK) leads a team of EMEA Publisher Success professionals and directly manages a portfolio of key publisher accounts to drive retention, growth, and long-term value. Collaborates cross-functionally to align publisher needs with GumGum’s supply strategy and oversees performance, coaching, and operational efficiency.

Responsibilities

  • Lead, coach, and mentor direct reports within the EMEA Publisher Success team to boost performance, foster career growth, and meet key business goals.
  • Serve as the senior point of contact for high-value publisher partners, driving strategic oversight, retention, and long-term account growth.
  • Monitor partner health, track performance metrics, and optimize inventory allocation to identify upsell opportunities and maximize overall yield.
  • Establish streamlined processes, training materials, and Zendesk SLAs to elevate service quality, consistency, and operational efficiency across the team.
  • Proactively track network-level trends and lead technical/operational troubleshooting alongside Engineering and Ad Ops to resolve client risks.
  • Collaborate closely with Publisher Development, Revenue, Product, and Solutions Engineering to align publisher needs with broader supply strategy.
  • Partner with development teams to integrate new supply smoothly and manage the successful transition of publishers into ongoing success management.
  • Keep publisher partners informed and compliant on emerging digital ad tech trends, standards, and regulatory requirements (e.g., TCF 2.2, ads.txt).

Qualifications

  • 5+ years of experience in publisher-side ad tech, with direct account management and client solution-building expertise.
  • 1–2+ years of experience directly managing and developing team members.
  • Hands-on experience working with European publishers and familiarity with integration methods (Prebid, JS tags, S2S); CTV experience is a plus.

Skills

Required:Team leadership and mentoringClient relationship managementAnalytics and data-driven decision makingMedia math, Excel, reportingTechnical integration troubleshootingWorkflow tools (JIRA, Zendesk, Google Suite)Digital advertising & programmatic knowledge

Benefits

  • Learn about our benefits & perks package at gumgum.com/benefits. Recruiter can share more specifics during the hiring process.
Last updated Oct 14, 2026. Interested? Apply on the company site.

About GumGum

Contextual Intelligence Company | High Impact Advertising Technology

Deliver high-impact, brand-safe advertising across display, video, and CTV/OTT formats with AI-powered contextual targeting and attention-based insights—powered by GumGum’s leading ad tech platform.

AdvertisingAI-poweredContextual targetingCTV/OTTAttention insights
Company profileWebsite

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