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Senior Director, Growth & Customer Lifecycle

Colibri Group· Real Estate – Business Unit Leadership
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Hybrid (Remote)Full-timePosted 1mo ago

About the role

Senior business leader responsible for the B2C growth and customer-outcomes engine for Colibri’s pre-licensing education business, owning the full customer journey from discovery through enrollment, completion, licensure, and post-licensing engagement.

Responsibilities

  • Own the strategy for acquiring and converting new customers across paid, organic, content, lifecycle, partnership, and referral channels. Continuously improve funnel efficiency, CAC, conversion, and contribution.
  • Improve the experience from enrollment through course completion, exam preparation, and first-attempt pass rate. Partner with Product and Operations to maximize learner outcomes.
  • Own revenue, contribution, customer acquisition economics, completion, and licensure outcomes across the segment. Establish targets and operating metrics to prioritize investment.
  • Direct the priorities of Marketing, Product, Sales, and operations resources, setting the business priorities they execute against.
  • Standardize the acquisition-to-licensure motion across brands and markets while maintaining local flexibility.
  • Partner with post-licensing business to create seamless transition into continuing education, membership, and professional development.
  • Identify opportunities to use AI, automation, personalization, and data to improve acquisition, conversion, engagement, learner outcomes, and operating efficiency.
  • Lead regular business reviews focused on funnel health, revenue, contribution, customer outcomes, and roadmap priorities while maintaining regulatory/compliance standards.

Qualifications

  • 12–15+ years in growth, general management, or operations leadership within a high-volume, funnel-driven consumer or prosumer business.
  • Experience owning a business line, P&L, or meaningful commercial outcomes (revenue, contribution, growth, conversion, or unit economics).
  • Deep understanding of B2C customer acquisition, including paid and organic channels, conversion optimization, lifecycle marketing, and customer journey performance
  • Comfort operating in a data-driven environment with clear outcome measures
  • Experience owning or shaping the customer or product experience after acquisition with demonstrated improvement in engagement, retention, completion, or similar outcomes
  • Preferred: experience with regulated/accredited or state-approved curriculum and multi-state compliance.

Skills

Required:Growth strategyP&L ownershipCustomer lifecycle optimizationCross-functional leadershipData-driven decision making

Benefits

  • Colibri Group values-driven culture centered on Love, Joy, Boldness, Teamwork and Curiosity.
  • Opportunity to influence growth and learner outcomes across multiple brands and markets.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Colibri Group

We’re Building the Future of Professional Education

Colibri Group has become the most admired professional learning company in the world, our group is proud to present our 5 million experts and partners...

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