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Bilingual Strategic Account Manager

Block· 20405 S&M - Sales - Square Account Management
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full-timePosted 1mo ago

About the role

Sales professional responsible for growth and retention of mid-market services sellers within Square’s Services vertical, with bilingual (English/Spanish) engagement to consult on payments, business management, and banking tools, and to drive expansion across a portfolio of mid-market service providers.

Responsibilities

  • Own and maintain relationships across a portfolio of ~175 mid-market services sellers, driving account expansion, retention, and satisfaction
  • Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools in English and Spanish
  • Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
  • Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
  • Act as the voice of the customer, advocating for mid-market services seller needs with Product, Engineering, and Operations teams
  • Negotiate contracts for use-case expansion and retention of your sellers
  • Deliver white-glove client service, ensuring resolution of seller issues
  • Inform operations and program design for this segment at scale

Qualifications

  • 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
  • Full proficiency in Spanish
  • Proven success growing and retaining a book of business
  • Consistent over-performance on key metrics and revenue targets
  • Strong discovery and consultative selling skills
  • Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
  • Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
  • Demonstrated success retaining and expanding strategic accounts
  • Experience negotiating contracts and pricing with senior stakeholders
  • Exceptional written and verbal communication skills
  • Creative, strategic problem-solver who thrives in ambiguous environments
  • Growth mindset, empathetic collaborator, and positive team player

Skills

Required:Account managementBilingual communicationContract negotiation

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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