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Trust & Safety Investigator II, Singapore

Cloudflare· Legal, Policy, Trust & Safety
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Hybrid (Singapore)full-timePosted 1mo ago

About the role

Thoughtful, detail-oriented Trust and Safety Platform Operations Investigator to address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues for Cloudflare customers from the Singapore office.

Responsibilities

  • Be part of a world class globally-distributed team.
  • Help administer efficient and compliant handling of legal requests, including but not limited to requests for information, subpoenas, and court orders.
  • Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
  • Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion.
  • Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
  • You may be part of the rotating weekend and off-hour coverage responsibilities.

Qualifications

  • 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider
  • Working knowledge of DNS and how the Internet works
  • Experience working with lawyers, and legal teams on document production requests
  • Experience interacting with law enforcement individuals and agencies
  • Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
  • Excellent written and verbal communication skills
  • Strong anti-abuse and/or support escalation background
  • Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks

Skills

Required:Anti-abuse / escalations experienceDNS knowledgeLegal document productionEngagement with law enforcementCommunication
Last updated Sep 9, 2026. Interested? Apply on the company site.

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