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Senior Customer Engineer, (Santiago, Chile).

Cloudflare· Solution Engineering
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Hybrid (Santiago, Chile)Full-timePosted 1mo ago

About the role

Enterprise-focused Customer Engineer role in Santiago, Chile, focusing on technical go-to-market strategy, trusted advisory, and AI-enabled workflows for Enterprise Customers with local travel.

Responsibilities

  • Technical Validation: Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts (PoCs) for Security, Networking, and Developer Platforms.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation. Serve as the main contact for the customer. Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) to show return on investment (ROI) to executives.
  • Trusted Advisory: Maintain deep relationships with key stakeholders through every stage—onboarding, maturity, renewal, and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-augmented engineer. Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.

Qualifications

  • Background in a customer-facing technical role like Solutions Engineering or Sales Engineering (leveling varies by experience).
  • Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles.
  • Strong presentation skills to bridge deep tech details with C-suite business strategy.

Skills

Required:Technical discovery and PoC executionCustomer onboarding and adoptionAccount growth & QBRsCommunication to C-suite
Nice to have:AI workflow automation

Benefits

  • Not specified in the description.
Last updated Sep 23, 2026. Interested? Apply on the company site.

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