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Senior Customer Engineer, Bogotá, Colombia.

Cloudflare· Solution Engineering
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Hybrid (Bogotá)Full-timePosted 1mo ago

About the role

Senior Customer Engineer role in Bogotá, Colombia focusing on technical go-to-market, customer adoption, and AI-augmented workflows with quota-carrying responsibilities.

Responsibilities

  • Technical Validation: Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts (PoCs) for Security, Networking, and Developer Platforms.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation. Serve as the main contact for the customer. Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) to show return on investment (ROI) to executives.
  • Trusted Advisory: Maintain deep relationships with key stakeholders through every stage—onboarding, maturity, renewal, and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-augmented engineer. Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.

Qualifications

  • Experience: Background in a customer-facing technical role like Solutions Engineering or Sales Engineering (leveling varies by experience).
  • Technical Acumen: Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Commercial Mindset: Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles.
  • Communication: Strong presentation skills to bridge deep tech details with C-suite business strategy.

Skills

Required:Customer-facing technical experienceWeb securityNetworking (DNS, routing, DDoS mitigation)Cloud infrastructureEnterprise architectureCommercial awarenessCommunication
Nice to have:Python/JavaScript scripting

Benefits

  • Compensation: Competitive base salary
  • Variable commission structure tied to commercial targets, adoption milestones, and account expansion
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Cloudflare

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