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Senior Customer Engineer, Majors - Bentoville, AR

Cloudflare· Solution Engineering
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Bentiville, ARfull-timePosted 1mo ago

About the role

Senior Customer Engineer (CE) focused on enterprise customers, serving as a trusted technical advisor throughout the customer journey from pre-sales validation to onboarding, deployment architecture, and ongoing expansion. Role is quota-carrying and AI-enabled, reporting to a Customer Engineering Leader within Cloudflare’s GTM organization.

Responsibilities

  • Technical Validation: lead deep-dive discovery, capture business requirements, map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs, deliver tailored presentations and diagrams; address objections and compliance questions; determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding (not the actual implementation), design migration/onboarding blueprints, lead customer engineering teams through configuration best practices; monitor health and risk to ensure time-to-value.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and account growth; drive platform adoption, retention, cross-sell and upsell opportunities; lead QBRs translating capabilities to ROI for executives.
  • Trusted Advisory: maintain deep relationships post-onboarding through renewal and expansion; provide architecture, AI control, security posture guidance; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents, LLMs, and internal platforms to automate routine tasks and free time for strategic advisory.
  • Education & Enablement: work with Enablement Team to create and govern technical resources; document SOPs, best practices, and technical guides for internal teams and customers.

Qualifications

  • - Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer) with relevant leveling.
  • - Architectural mindset to white-board and design complex enterprise networks and security architectures.
  • - Consultative and advisory skills to translate technical concepts for engineers and executives.
  • - Commercial mindset with track record in quota-carrying or revenue-aligned roles and SaaS metrics understanding.
  • - Excellent communication and stakeholder management skills across technical and business audiences.
  • - Technical breadth with depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.

Skills

Required:Technical ValidationCustomer Adoption & Value RealizationCommercial AcumenTrusted Advisory

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, FSA, Commuter Spending Accounts, Fertility & Family Benefits, mental health support, Global Travel Medical Insurance
  • Financial Benefits: Short/Long Term Disability, Life & Accident Insurance, 401(k) with Employee Stock Participation
  • Time Off: Flexible PTO, parental leave, pregnancy health, medical, bereavement leave
Last updated Sep 9, 2026. Interested? Apply on the company site.

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