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Senior Customer Engineer, Majors - Pittsburgh, PA

Cloudflare· Solution Engineering
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Hybrid (Pittsburgh, PA)$0 + equityFull-timePosted 1mo ago

About the role

Senior Customer Engineer role focused on technical leadership, AI-augmented workflows, and end-to-end ownership of the customer journey from discovery to adoption and expansion within Cloudflare’s enterprise portfolio.

Responsibilities

  • Technical Validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
  • Customer Adoption & Value Realization: Lead/oversee technical onboarding and implementation, serving as primary executive and engineering contact; own discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business acquisition and ongoing account growth; ensure deep platform adoption, revenue retention, and identify cross-sell/up-sell opportunities; lead quarterly business reviews (QBRs) with executives.
  • Trusted Advisory: Maintain continuous, deep relationships with key stakeholders from onboarding through renewal and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-augmented engineer; use AI agents and internal platforms to automate routine tasks (RFPs, security questionnaires, sandbox provisioning, basic telemetry) to focus on strategic advisory.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer).
  • Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles; understanding of SaaS metrics, business value translation, and enterprise sales cycles.
  • Strong communication and stakeholder management skills, able to bridge deep technical details and C-suite strategy.

Skills

Required:Technical discovery and architecture designOnboarding and implementation leadershipCustomer relationship management (C-level engagement)

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and EAP, Global Travel Medical Insurance.
  • Financial Benefits: Short and Long Term Disability, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
  • Time Off: Flexible paid time off, parental/pregnancy/medical/bereavement leave.
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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