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Senior Revenue Operations Support Manager, Singapore

Cloudflare· Sales Ops
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Hybrid (Singapore)hybridPosted 1mo ago

About the role

Senior Revenue Operations Support Manager based in Singapore, supporting APAC. Manages background operations using Salesforce and CLM, drives process improvements, and ensures alignment with company policies.

Responsibilities

  • Directly support sales and customer success by resolving tickets related to sales process and systems
  • Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
  • Verifying data accuracy of sales orders
  • Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team
  • Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks
  • Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce
  • Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements
  • Able to lead and develop operational projects which enhance processing speed and efficiency

Qualifications

  • 5-10 years of relevant experience in a sales operations role
  • Experience as a user of Salesforce within quote to cash business processes
  • Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects.
  • You enjoy taking initiative and making suggestions for improvements
  • Detail oriented with high capability for detecting inconsistencies.
  • Proficient with Excel/Google Sheets
  • Strong time management skills, as well as excellent verbal and written communication skills
  • Strong work ethic and organizational skills
  • Experience at SaaS company preferred

Skills

Required:SalesforceTicketing and issue resolutionData accuracy and validationCross-functional collaborationDocumentation and trainingTest planning and UATProcess improvementExcel/Google Sheets
Last updated Sep 9, 2026. Interested? Apply on the company site.

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