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Senior Customer Engineer, Majors - Southwest

Cloudflare· Solution Engineering
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Hybrid (Las Vegas, NV; Los Angeles, CA; Phoenix, AZ; San Diego, CA)$234k - $292kFull-timePosted 1mo ago

About the role

Senior Customer Engineer (CE) at Cloudflare, focusing on enterprise/go-to-market technical leadership across the customer lifecycle, from pre-sales technical validation through onboarding, deployment architecture, and expansion with quota-bearing responsibilities.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures, define PoCs/technical validation plans, deliver tailored presentations and demonstrations, address objections and security/compliance questions, determine deployment strategy (Customer/Partner/Cloudflare Professional Services) as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation as primary executive/engineering contact, design structured migration/onboarding blueprints, guide customer engineering teams, monitor health and telemetry to ensure rapid value realization.
  • Commercial Accountability & Expansion: carry a variable quota for new business and/or account growth, drive deep platform adoption, identify cross-sell/up-sell opportunities, lead QBRs translating capabilities to ROI for executives.
  • Trusted Advisory: maintain ongoing technical advisory relationships through onboarding to renewal/expansion, provide guidance on architecture, AI control layers, security posture, and deployment confidence, identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents/LLMs to automate routine tasks and reclaim time for strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources, SOPs, architectural best practices, and technical guides for internal and customer use.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, Forward Deployed Engineer) with level dependent on seniority.
  • Architectural mindset to white-board and design complex enterprise network/security architectures.
  • Consultative/advisory skills to translate technical concepts to business outcomes for engineers and C-levels.
  • Commercial mindset with experience in quota-carrying/revenue-aligned environments and SaaS metrics.
  • Exceptional communication and stakeholder management skills bridging technical details and executive strategy.
  • Technical breadth with depth in at least four domains: Internet fundamentals, Security (WAF/Bot Management/Firewalls/Zero Trust/SASE), Performance (caching, HTTP/2, TLS), AI proficiency, Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform fluency (REST/GraphQL, APIs, IaC, CI/CD, observability).

Skills

Required:Technical ValidationArchitecture & DesignCommercial AcumenCommunication & Stakeholder ManagementAI ProficiencyCoding/ScriptingDeveloper Platform Fluency

Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and EAP
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off including vacation and sick leave
  • Parental/pregnancy health/medical/bereavement leave
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

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