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Senior Customer Engineer, Named - Seattle

Cloudflare· Solution Engineering
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Hybrid (Seattle, WA), Remote$202k - $278kFull-timePosted 1mo ago

About the role

Senior CE role at Cloudflare within GTM, acting as a quota-carrying technical advisor and primary architect of the customer journey from pre-sales validation through onboarding, deployment, and expansion, leveraging AI-augmented workflows to drive business outcomes.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, map customer infrastructure to Cloudflare architectures, define PoCs/validation plans, deliver tailored presentations and diagrams, address objections and security questions, determine deployment strategy (Customer/Partner/Cloudflare Professional Services).
  • Customer Adoption & Value Realization: oversee onboarding/implementation as primary technical contact, design migration/onboarding blueprints, lead customer engineering teams through configuration best practices, monitor health and risk, drive time-to-value.
  • Commercial Accountability & Expansion: carry a variable quota, ensure platform adoption and revenue retention, identify cross-sell/up-sell opportunities, lead technical QBRs for ROI.
  • Trusted Advisory: maintain deep relationships across lifecycle, advise on architecture, AI controls, security posture, deployment confidence, identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: use AI agents/LLMs to automate routine tasks and reclaim time for advisory work.
  • Education & Enablement: collaborate with Enablement Team to build resources, SOPs, best practices, and guides to raise technical baseline.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, Forward Deployed Engineer)
  • Architectural mindset to white-board and design complex enterprise network/security architectures
  • Consultative/advisory communication skills translating technical concepts to business outcomes
  • Commercial mindset with experience in quota-carrying/revenue-aligned environments and SaaS metrics
  • Strong presentation and stakeholder management skills bridging technical details to C-suite strategies
  • Technical breadth in at least four areas: Internet fundamentals, Security, Performance, AI proficiency, Coding/Scripting, Developer Platform fluency (APIs, IaC, CI/CD, observability)
  • Bachelor’s or higher in Computer Science/Engineering or related field

Skills

Required:Technical ValidationSolution ArchitectureCommercial AcumenCommunication & Stakeholder Management

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, FSA, Commuter Spending Accounts, Fertility & Family Forming Benefits, mental health support, Global Travel Medical Insurance
  • Financial Benefits: Short/Long Term Disability, Life & Accident Insurance, 401(k) Retirement Savings, Employee Stock Participation Plan
  • Time Off: Flexible paid time off, parental/pregnancy/medical/bereavement leave
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Cloudflare

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