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Senior Customer Engineer, Named - LA

Cloudflare· Solution Engineering
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Hybrid (Los Angeles, CA)$202k - $278kfull-timePosted 1mo ago

About the role

Senior Customer Engineer role focused on technical go-to-market, trusted advisory, and AI-augmented workflows to drive adoption and expansion of Cloudflare’s platform across customers in a quota-carrying capacity.

Responsibilities

  • Technical Validation: Lead technical discovery, architect bespoke solutions, and deliver demos/PoCs across Cloudflare’s portfolio (Security, Networking and Developer Platforms) in collaboration with Account Executives.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation, own discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor customer health and telemetry to ensure time-to-value and remove bottlenecks.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and/or account growth; drive platform adoption, retention of revenue, and cross-sell/up-sell opportunities; lead technical QBRs with C-level executives.
  • Trusted Advisory: Maintain continuous, deep relationships with key stakeholders through onboarding, maturity, renewal, and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-augmented engineer; use AI agents to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring) to focus on strategic advisory.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer, etc.).
  • Broad technical acumen spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles; understanding SaaS metrics, business value translation, and enterprise sales cycles.
  • Strong communication and stakeholder management skills, bridging technical details with C-suite strategy.

Skills

Required:Technical discovery and architectureProduct demonstrations and PoCsCustomer onboarding and implementationAccount expansion and QBRs

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, mental health support, Global Travel Medical Insurance.
  • Financial Benefits: Short and Long Term Disability, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
  • Time Off: Flexible PTO, parental/pregnancy health, medical, and bereavement leave.
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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