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Principal Presales Product Specialist

Twilio· Solutions Engineering
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Hybrid (Remote - US)$138.9k - $173.6kfull-timePosted 1mo ago

About the role

Architect and validate Twilio’s most complex, multi-product opportunities by translating Twilio’s portfolio into secure, scalable, and executive-ready architectures. Serve as regional technical authority for trust, identity & compliance, working with SEs, AEs, Enterprise Strategists, and Value Engineers to accelerate outcomes and influence roadmap.

Responsibilities

  • Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.
  • Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
  • Scope and validate architectures with emphasis on: build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
  • Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
  • Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
  • Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.

Qualifications

  • Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).
  • 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.
  • 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance).
  • Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.
  • Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence.
  • Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.

Skills

Required:Complex solution architectureExecutive communication

Benefits

  • competitive pay
  • generous time off
  • parental and wellness leave
  • healthcare
  • retirement savings program
  • and more (vary by location)
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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