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Program Director

Cresta· Customer Success
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RemotePosted 1mo ago

About the role

Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).

Responsibilities

  • Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies.
  • Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform.
  • Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope — balancing speed, quality, and customer satisfaction.
  • Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth.
  • Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service.
  • Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks.
  • Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.

Qualifications

  • 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains.
  • Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups.
  • 3+ years of experience managing or mentoring implementation or delivery teams.
  • Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs.
  • Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity.
  • Strong financial acumen and ability to connect technical outcomes to business value and ROI.
  • Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations.
  • Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy.
  • Willingness to travel up to 20% for executive engagements and key customer milestones.

Skills

Required:Enterprise transformation program managementExecutive engagementTeam leadership and mentoring

Benefits

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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