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Maternity Nurse Care Manager

Included Health· Clinical Strategy and Services – Clinical Team
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Remote$74.8k - $104.7kFull-timePosted 1mo ago

About the role

Telephonic Maternity Nurse Care Manager responsible for guiding members through the full spectrum of maternity care (preconception to postpartum) via remote, evidence-based care. Collaborates with multidisciplinary teams to develop personalized care plans, navigate benefits, and connect members with appropriate resources to improve health outcomes for parents and families.

Responsibilities

  • Deliver coordinated, patient-centered virtual Care Management by telephone and/or messaging that improves members’ health outcomes.
  • Generate impactful care plans together with members and our multidisciplinary care team, and help members achieve their desired goals.
  • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
  • Partner with the members’ local providers to ensure coordinated care.
  • Provide compassionate, longitudinal follow-up care, building supportive relationships.

Qualifications

  • Bachelor of Science in Nursing (BSN).
  • Must reside in a compact NLC state.
  • Active Compact RN license (in state of residence) in good standing with the nursing board of their state
  • Additional active Licensure a plus (IL, CA, MN, NY)
  • CCM Certification preferred
  • 5+ years of nursing experience
  • 9AM-6PM PST
  • 2+ years experience working in care, case and disease management, preferably in a health plan, health navigator or third party administrator (TPA) environment
  • 2+ years experience working in labor and delivery
  • Be comfortable discussing a wide variety of medical conditions
  • Experience working remotely preferred; Comfortable with technology.
  • Be highly empathetic. We work with patients and their families who are going through challenging times.
  • Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must.
  • Be flexible and comfortable with working in a rapidly-changing environment.
  • Strictly follow security and HIPAA regulations to protect our patients’ medical information.
  • Be pleasant, responsive, and willing to work with and learn from our team.
  • Strong verbal and written communication skills.
  • Strong competence and ability to use multiple computer/medical record systems.
  • Collaborate well across multidisciplinary teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
  • Ability to understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
  • Excellent grammar, attention to detail, and efficient at writing medical information in easy-to-understand, patient-centric language.

Skills

Required:Nursing (BSN)Compact State LicensureLabor and Delivery experienceCare/Case/Disease management
Nice to have:CCM Certification

Benefits

  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
  • Paid Time Off (PTO) and Discretionary Time Off (DTO)
  • 12 weeks of 100% Paid Parental leave
  • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
  • Work-From-Home reimbursement to support team collaboration home office work
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Included Health

Designed to treat you better.™

Included Health delivers personalized virtual care, navigation, and cost-saving healthcare solutions for employers, health plans, and members.

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