Outbound Services Lead
AirOps· Strategy + New Biz
New York , San Francisco or US-Remote$165k - $207kFull-timePosted 1mo ago
About the role
Lead the design, optimization, and scaling of AirOps’ high-volume outbound infrastructure, owning deliverability, performance, and automation across 500K+ monthly emails while transitioning the outbound stack into an automated engine.
Responsibilities
- Portfolio Performance & Optimization: own system-wide outbound performance and output guarantees across all active clients; track email volume, reply rates, bounce rates, domain health, deliverability, and downstream goals; build proactive diagnostics to fix deliverability drops before they affect results.
- Architect High-Volume Infrastructure: design, maintain, and scale the custom backend domain, inbox, and sending architecture for 500K+ monthly emails; ensure peak deliverability and prepare for 3x account growth.
- Systematic Campaign Experimentation: build a systematic testing engine across subject lines, messaging variations, targeting, and sending schedules to maximize positive reply rates.
- AI Engineering & Prompt Design: own and refine prompt systems and LLM workflows for generating high-converting outbound copy and personalization at scale.
- Product & Engineering Partnership: act as internal technical expert on cold email systems; bridge campaign operations and product development.
- Playbooks & System Methodology: codify outbound best practices into internal playbooks; define cross-portfolio benchmarks and performance standards for clear client results.
Qualifications
- The High-Volume Specialist: experience managing complex, multi-account cold email environments at scale (100K+ emails/month) in fast-paced agency or high-growth managed service environments.
- Data & Personalization Stack Expert: experience with data enrichment, programmatic personalization workflows, and bulk lead verification pipelines.
- A Pure Systems Thinker: view outbound as deterministic machine-inputs, deliverability variables, data pipelines, and outputs.
- Enterprise Security & Compliance Operations: comfortable operating outbound infrastructure within strict enterprise brand guidelines, ensuring domain security, data handling, access controls, and auditable workflows.
- Obsessed with Infrastructure: deep knowledge of inbox provisioning, domain rotation, deliverability maintenance, and contact discovery.
- Metrics-Driven & Autonomous: strong focus on metrics; able to detect deliverability drops or underperforming campaigns early.
- Energized by Backend Systems: prefer building scalable engines under the hood rather than client-facing status work.
Skills
Required:Outbound infrastructure design and optimizationDeliverability and inbox provisioningData enrichment and personalization pipelinesAI/LLM prompt designSystem experimentation and testingCross-functional collaboration
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
- A fun-loving and (just a bit) nerdy team that loves to move fast!
Last updated Oct 21, 2026. Interested? Apply on the company site.
About AirOps
Craft content that wins AI search
AirOps is the first end-to-end content engineering platform that helps brands create and scale quality content that wins AI search.
content engineeringAI searchcontent creationSEOcontent strategy
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