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Senior Customer Marketing Manager

AirOps· Marketing
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Hybrid (New York City or San Francisco)Full-timePosted 4w ago

About the role

Senior Customer Marketing Manager to build and scale AirOps’ customer storytelling, advocacy, and reference programs for enterprise buyers, including case studies, videos, quotes, proof points, speakers, and a Customer Advisory Board.

Responsibilities

  • Rebuild AirOps’ customer marketing and advocacy strategy for our next stage of growth, with a focus on new enterprise buyers, solutions, and use cases.
  • Develop a strong pipeline and library of case studies, videos, customer quotes, proof points, and other stories across priority industries and personas.
  • Partner with Customer Success, Services, Sales, and Data to identify meaningful customer outcomes and turn them into credible, differentiated narratives.
  • Reimagine the customer reference program, expanding our advocate network and making it easy to connect the right customers with the right opportunities.
  • Identify gaps in the proof needed to support enterprise sales conversations and proactively develop stories that address them.
  • Build a network of customer advocates and speakers for sales opportunities, events, webinars, media, and other high-impact moments.
  • Own the AirOps Customer Advisory Board end to end, including member strategy, programming, executive participation, meeting execution, and ongoing engagement.

Qualifications

  • 6+ years of experience in customer marketing, customer advocacy, product marketing, or a related role at a B2B software company.
  • Proven experience creating compelling customer stories from interviews, implementation details, and business results.
  • Experience selling to enterprise customers and a strong understanding of the proof points, narratives, and outcomes that resonate with enterprise buyers across industries.
  • Experience rebuilding or significantly evolving a customer reference or advocacy program within a sales-led go-to-market motion.
  • A strong interviewer, writer, and storyteller with excellent judgment about what makes a customer story distinctive and credible.
  • Able to learn from what already exists while challenging assumptions and designing a program for a new audience and stage of growth.
  • A trusted, highly organized partner who can work effectively with customers, executives, and cross-functional teams while balancing persistence with empathy.

Benefits

  • Equity in a fast-growing startup
  • Competitive benefits package tailored to your location
  • Flexible time off policy
  • Parental Leave
  • A fun-loving and (just a bit) nerdy team that loves to move fast!
Last updated Sep 23, 2026. Interested? Apply on the company site.

About AirOps

Craft content that wins AI search

AirOps is the first end-to-end content engineering platform that helps brands create and scale quality content that wins AI search.

content engineeringAI searchcontent creationSEOcontent strategy
Company profileWebsite

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