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Mandarin-speaking: Customer Success Engineer (Contract)

Retell AI· Technical Success
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Remote$6k/mo - $7.5k/moContractPosted 1mo ago

About the role

Mandarin-speaking Customer Success Engineer on contract to help enterprise customers deploy and scale AI voice agents in production. Hybrid of software engineering, customer success, and AI deployment, with collaboration across Engineering, Product, and Customer Success.

Responsibilities

  • Enterprise Customer Deployments: Support technical onboarding and deployment for enterprise customers.
  • Help customers launch and scale AI voice agents.
  • Build trusted relationships with customer engineering teams.
  • Technical Consulting: Build AI voice agents alongside customers.
  • Design conversation flows and deployment strategies.
  • Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues.
  • Troubleshoot production deployments and technical issues.
  • Work directly in customer codebases when needed.
  • Partner with Product & Engineering: Identify product gaps through customer feedback.
  • Translate customer needs into actionable product improvements.
  • Work closely with Product and Engineering teams.
  • Customer Growth: Help customers launch new AI use cases.
  • Identify opportunities to expand product adoption.
  • Become a trusted technical partner to enterprise customers.

Qualifications

  • Must be able to read, write, and speak in Mandarin and English.
  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.

Skills

Required:Backend software engineeringPythonREST / Webhook APIsDatabasesDebugging / TroubleshootingCommunicationOverlapping Pacific Time availability
Nice to have:Node.js
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Retell AI

Supercharge your Call Operations with Voice AI Agents

Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations.

AI Call CenterAI Voice Agent PlatformCustomer SupportMultilingual SupportPhone Call AutomationScalable AI SolutionsSpeech Recognitionai-agents-and-applications
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