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Operations Manager

Forge· Operations
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Hybrid (New York, NY)$80k - $150k + equityFull-timePosted 1mo ago

About the role

Hands-on, high-touch role owning customer relationships and end-to-end logistics operations for a freight forwarder and customs broker. Work directly with founders/engineers to drive products, automate workflows with AI tools, and expand client accounts across brokerage, forwarding, and duty drawback.

Responsibilities

  • Own a book of freight and customs brokerage clients end to end
  • Build relationships with Director+ supply chain stakeholders and grow accounts across our full suite: brokerage, forwarding, and duty drawback
  • Execute with logistics partners and boots on the ground worldwide
  • Automate your own workflows by building them with AI tools
  • Partner with our CTO to turn your prototypes into durable production software
  • Report directly to the CEO
  • Manage day-to-day client operations: bookings, entries, documents, exceptions, billing
  • Coordinate carriers, truckers, warehouses, and agents to keep freight moving
  • Run point when things break: delays, exams, holds, angry phone calls
  • Become the trusted contact for supply chain leaders and expand what they do with us
  • Prototype automation for anything you do more than twice, then ship it as real software with the CTO
  • Wear many hats. Early-stage means we all do a bit of everything

Qualifications

  • Have any level of experience; new grads ok
  • Bonus points if you have experience in logistics
  • Bonus points if you speak another language fluently
  • Bonus points if you are a licensed customs broker (LCB)

Skills

Required:Customer relationship managementLogistics coordinationBookings and documentation
Nice to have:Automation / AI tooling

Benefits

  • Free lunches & dinners
  • 401k matching
  • Health insurance
  • Unlimited PTO
  • Competitive salary with three cash/equity balance options; no negotiation needed
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Forge

Getting companies refunds on tariffs & duties

Forge helps companies recover tariffs and duties paid on imported goods that are later exported or scrapped by automating a process called duty drawback. Billions of dollars of eligible refunds go unclaimed every year. We take full ownership of the process from organizing data to filing claims so businesses can unlock this extra revenue with minimal effort.

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