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Product Manager II - Payment Orchestration

GoHighLevel· Product – Product Management
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Hybrid (India)Employee IndiaPosted 1mo ago

About the role

Product Manager II responsible for the roadmap and execution of HighLevel’s payment orchestration platform, including orchestrator, transaction lifecycle, receipts, and webhook ingress, with emphasis on reliability, scalability, and developer experience.

Responsibilities

  • Own the Orchestration Roadmap & Execution – Define and deliver the roadmap for the payment orchestration platform, spanning the orchestrator, transaction lifecycle, receipts, and webhook ingress, with a strong focus on reliability, coverage, and transaction success.
  • Drive Payment Routing & Provider Strategy – Improve authorization rates and cost efficiency through smart routing, provider selection, retries, and failover across multiple PSPs and gateways.
  • Own the Transaction Lifecycle – Lead the end-to-end handling of authorizations, captures, refunds, voids, and disputes, ensuring correctness, idempotency, and state integrity at scale.
  • Deliver Reliable Webhook Ingress – Build robust inbound webhook processing that normalizes, deduplicates, and reliably fans out provider events to downstream services with strong delivery guarantees.
  • Ship Trustworthy Receipts & Records – Own accurate, well-formatted receipts and transaction records that give customers and their end users clear, trustworthy proof of every payment.
  • Elevate Platform APIs & Developer Experience – Partner with engineering to design clean, well-documented payment APIs and events that internal teams and product surfaces can build on with confidence.
  • Champion Reliability & Observability – Treat uptime, latency, and error rates as first-class product metrics, driving instrumentation, alerting, and reconciliation to keep the platform accurate and dependable.
  • Ensure Scale, Security & Compliance – Own PCI, risk, and data-integrity considerations, ensuring the platform stays secure, scalable, and compliant as volume grows.
  • Collaborate Cross-Functionally – Work closely with engineering, design, data, risk, support, and partner-facing teams to align the platform with the needs of every payment surface it powers.
  • Leverage Payments Data for Decisions – Use metrics such as authorization rates, transaction success, failure reasons, latency, and reconciliation gaps to prioritize the roadmap and measure impact.
  • Own Outcomes, Not Just Features – Deliver measurable improvements in transaction success, platform reliability, and provider coverage, and in the experience of the teams building on the platform.

Qualifications

  • 4+ years of Product Management experience, with a focus on payments, fintech, platform, or API/infrastructure products
  • A track record of shipping impactful platform or infrastructure features that improved reliability, coverage, or transaction success in a high-scale environment
  • A working understanding of payment systems PSP/gateway integrations, the authorization-to-settlement lifecycle, webhooks, idempotency, and reconciliation
  • Strong technical fluency, with the ability to partner closely with engineering on API design, event models, and system trade-offs
  • Familiarity with SaaS and platform growth levers, including adoption of internal platforms, developer experience, and reliability as a driver of customer trust
  • Bonus: experience on a payments or fintech platform processing significant transaction volume across multiple providers and impact on reliability, authorization rates, and customer trust

Skills

Required:Payments & platform experienceAPI designReliability & observabilityData-driven decision making

Benefits

  • Not specified in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.

About GoHighLevel

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HighLevel is the all-in-one sales & marketing platform that agencies can white-label and resell to their clients!

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