← All roles

Knowledge Strategy, Senior Associate | Housing

EliseAI· Strategy and Operations
Apply on company site
New York City$120k - $160kFull-timePosted 1mo ago

About the role

Senior-level role focused on owning and optimizing EliseAI’s knowledge strategy and surfaces (customer-facing help center and internal knowledge hub), coordinating across Product, Engineering, Solutions, Support, and Implementation to turn organizational knowledge into accessible, high-quality content.

Responsibilities

  • Develop and own the strategy and roadmap for EliseAI’s external and internal knowledge experiences
  • Own the coverage, structure, freshness, accuracy, and findability of our customer-facing help center
  • Improve the internal knowledge hub and AI answer surface used by Support and Solutions Engineering
  • Partner with technical teams to strengthen workflows that turn support tickets, product releases, and lifecycle changes into reliable knowledge
  • Define and track standards for knowledge quality, coverage, usage, and adoption
  • Build repeatable processes that capture knowledge from Product Managers, engineers, Solutions Engineers, and Implementation leads while it is still fresh
  • Use AI tools such as Cursor and Claude Code to design prompts, prototype workflows, and improve how knowledge is created and maintained
  • Build trust across teams and make it easy for subject-matter experts to contribute without slowing them down

Qualifications

  • Experience in knowledge strategy, content operations, product operations, or a related function
  • Excellent writing skills, with the ability to turn complex technical information into clear, useful content
  • Strong systems thinking and an instinct to solve recurring problems through scalable processes
  • Comfort using AI tools, designing prompts, and building lightweight workflows
  • Ability to work effectively across Product, Engineering, Solutions, Support, and Implementation without direct authority
  • Strong judgment and the ability to earn trust with senior technical and operational stakeholders
  • Experience getting structured, useful input from busy subject-matter experts
  • Ability to balance speed, quality, and coverage as the organization scales
  • Willingness to work in person at our NYC office 4–5 days a week

Skills

Required:Knowledge strategyTechnical writingContent/knowledge operationsCross-functional collaborationAI tooling proficiency

Benefits

  • Equity in the company in the form of stock options
  • Medical, dental, and vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401(k) benefits
  • Monthly fitness stipend
  • Collaborative in-office environment with open floor plan, stocked kitchen, and company-paid lunch
  • Fun company social events through our Elise and the City program
  • Unlimited vacation and paid holidays
  • Relocation packages to make the move exciting, not painful
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

More open roles at EliseAI