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Deployment Strategist, Flagship Account

Serval· Engineering
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Santa Clara$150k - $280k + equityFull-timePosted 1mo ago

About the role

Deployment Strategist for one of Serval's largest strategic customers. Hybrid onsite in Santa Clara and SFHQ, owning technical relationships, guiding deployments, advising AI strategy, and shaping product with field learnings.

Responsibilities

  • Own customer engagements from pilot through production launch: design and deliver deployments that fit the customer's workflows and scale adoption of Serval.
  • Build AI agents: design and build AI agents on Serval's platform that drive real value for customers.
  • Advise AI strategy: embed with customers to guide and shape how they adopt and scale AI.
  • Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.
  • Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.

Qualifications

  • Degree in Computer Science or a related field, or equivalent hands-on experience.
  • 3+ years in a relevant role (product, engineering, consulting, founder).
  • Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
  • Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
  • Working knowledge of APIs and REST, IAM, and SQL for data analysis.

Skills

Required:Communication and relationship managementTechnical troubleshootingAPIs and RESTSQL

Benefits

  • Meaningful early-stage equity
  • comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
Last updated Sep 16, 2026. Interested? Apply on the company site.

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