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Solutions Engineer - Mid-Market

Serval· Sales
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San Francisco, New York$215kFull-timePosted 1mo ago

About the role

Solutions Engineer on the founding team responsible for the technical pre-sales cycle, owning architecture, demos, integrations, and security reviews to win technical buy-in from prospective strategic customers.

Responsibilities

  • Run the technical sales motion with Account Executives: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
  • Go deep on integrations with the prospect's stack (identity providers, ITSM, MDM, HRIS, cloud, and SaaS apps Serval provisions against).
  • Translate technical environments and goals into scoped, value-based use cases and success criteria for pilots.
  • Be the credible voice on security and access, including guardrails, approval workflows, least-privilege, just-in-time access, audit logging, and compliance questions.
  • Execute a clean handoff to Deployment at pilot kickoff and roll off the account.
  • Build the foundational SA toolkit from scratch (demo environments, reference architectures, evaluation frameworks, technical FAQs, competitive positioning).
  • Act as the bridge between field and product, capturing objections and gaps and working with engineering to address them.

Qualifications

  • 3-6+ years in solutions architecture, sales engineering, or comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
  • Track record of selling technical products to senior IT and security buyers, with credibility in front of CIOs, Heads of IT, and security leaders.
  • Genuine technical depth to participate in architecture reviews, live integration debugging, and answering security questions without slide decks.
  • Fluent working knowledge of modern IT and identity stack (IdPs, SCIM, ITSM/ticketing, SaaS administration, APIs, and access management).
  • Excellent communication and storytelling to translate complex concepts for engineers and executives.
  • Builder’s instinct with high ownership; excited by being first and creating scalable systems.
  • Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Skills

Required:Technical pre-sales leadershipIntegrations and stack depthSecurity and compliance fluencyCommunication and storytelling

Benefits

  • Meaningful early-stage equity
  • Comprehensive health coverage
  • Flexible PTO
  • Daily lunches and snacks
  • Onsite gym access
  • Regular team events and offsites
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

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