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Commercial Account Manager

Zip· Sales
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Hybrid (Toronto)CA$170k - CA$220kFull-timePosted 1mo ago

About the role

Commercial Account Manager role in hybrid Toronto, focusing on renewal and upsell with enterprise customers, partnering with Customer Success, and acting as a product evangelist to maximize customer value and contract value.

Responsibilities

  • You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
  • Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
  • You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
  • You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
  • Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Manage current customers on multi-year contracts to ensure customer value realization.

Qualifications

  • 2+ years of technology SaaS experience
  • Experience selling to procurement, finance, legal
  • Experience driving customer retention and adoption of a SaaS product for enterprise accounts
  • Customer management skills; including sales, Account management, and customer service
  • Self-driven – you don’t need someone to motivate you to put in your best every day
  • You’d describe yourself as organized, efficient with your time, and an excellent communicator
  • Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Skills

Required:Technology SaaS sellingProcurement market knowledgeCustomer success collaborationNegotiation for renewals
Nice to have:Product evangelism

Benefits

  • Start-up equity
  • Health, vision & dental coverage options
  • Catered breakfast, lunch, & dinner
  • Flexible PTO
  • ClassPass membership
  • Monthly commuter benefit
  • Team building events & happy hours
  • Home office stipend
  • Phone/internet reimbursement
  • Hybrid model + 5 flexible remote days per quarter
  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Unlimited AI token usage
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Zip

The future of B2B spend

b2bprocurement
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