← All roles

Customer Success Manager

Hadrius· Operations
Apply on company site
Hybrid (New York, NY)$135k - $165kFull-timePosted 1mo ago

About the role

Full-time Customer Success Manager role located onsite in New York, NY. Owns a multi-million-dollar book of business end to end, focusing on onboarding, activation, adoption, and retention to drive value and high retention across customers’ compliance stacks.

Responsibilities

  • Ramp on ICP, value proposition, Hadrius platform, best practices, and roadmap.
  • Learn onboarding/implementation flows, CRM hygiene standards, and communication playbooks.
  • Shadow kickoff meetings, QBRs/EBRs, and day-to-day client calls; document objections and success patterns.
  • Begin owning a small set of accounts and develop relationships and success plans.
  • Fully own post-sales lifecycle and activation for assigned accounts.
  • Build stakeholder maps and executive alignment; set QBR cadences with clear success metrics.
  • Create 90-day renewal plans anchored in adoption milestones and demonstrated value.
  • Partner with Sales/FDE teams to remove blockers.
  • Own and protect a multi-million ARR book with strong retention across renewals.
  • Drive retention by deepening platform usage and ensuring value across compliance stack.
  • Partner with Account Managers to identify qualified expansions.
  • Instrument account health (usage KPIs, risk flags 120+ days pre-renewal); lead saves on at-risk accounts.
  • Close feedback loop with Product and Engineering on gaps and wins.
  • Codify and iterate onboarding, activation, adoption, renewals, and executive alignment playbooks.

Qualifications

  • 2+ years in Account Management/Customer Success or other client-facing roles in B2B SaaS, owning client outcomes.
  • Proven track record protecting large books through best-in-class retention.
  • Experience partnering with implementation teams to guide clients and drive measurable time-to-value.

Skills

Required:Customer success / account managementRelationship managementProject/program managementRenewals / multi-year contractsData-driven / telemetry

Benefits

  • 401k (100% match up to 6%)
  • Healthcare, dental, vision, etc.
Last updated Oct 21, 2026. Interested? Apply on the company site.
Hadrius logo

About Hadrius

Automating Securities Compliance

Hadrius allows regulated financial firms of all sizes to consolidate and automate their compliance processes using AI in one platform. Today, we're securing compliance for $3T+ AUM across our clients. We're building the AI that will regulate the US financial system and the trillions that flows through it.

saasb2bcomplianceregtechai
Company profileWebsite

More open roles at Hadrius