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Trainer

CSC Generation· Learning and Development / CSC GENERATION (Shared Services- Mexico)
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Hybrid (Mexico)$25k/moFull-timePosted 1mo ago

About the role

Experienced Trainer to create, deliver, and maintain training programs across multiple brands in a remote Mexico-based role. Hands-on trainer who can teach complex information, facilitate learning, coach employees, and develop engaging learning experiences in virtual environments.

Responsibilities

  • Develop, update, and maintain training programs for new hires and existing employees.
  • Facilitate instructor-led training sessions across customer service channels, including phone, chat, email, and SMS.
  • Create and maintain training materials, including PowerPoint decks, job aids, manuals, videos, guides, and LMS/eLearning modules.
  • Translate complex systems, processes, and policies into clear and practical learning content.
  • Provide coaching and feedback to address skill gaps and support employee development.
  • Evaluate training effectiveness using learner feedback, performance results, and operational data.
  • Continuously improve training programs based on business needs and learner performance.
  • Partner with Operations, WFM, QA, Merchandising, L&D, and other cross-functional teams to keep training accurate and relevant.
  • Support curriculum updates when systems, processes, products, or business requirements change.
  • Use AI tools to improve training content, workflows, curriculum development, and coaching.
  • Stay current on learning trends, training best practices, and emerging tools.

Qualifications

  • 3+ years of proven experience in training, including creating and delivering training decks, facilitating instructor-led sessions, and developing learning materials.
  • Previous experience in Customer Service, Contact Center, Training, Learning & Development, or a related environment.
  • Advanced English proficiency, with strong verbal and written communication skills.
  • Strong public speaking, facilitation, and presentation skills.
  • Ability to independently lead virtual instructor-led training sessions.
  • Experience creating professional training presentations and learning content.
  • Strong PowerPoint skills.
  • Intermediate or higher Excel skills.
  • Experience working with CRM platforms and technical systems.
  • Experience training others on systems, tools, workflows, or processes.
  • Experience with LMS platforms or similar learning technologies.
  • Experience creating written and video-based training content.
  • Instructional design experience, including with Articulate 360 or another eLearning/design platform.
  • Comfortable using AI tools and able to teach others how to use new technology.
  • Strong organizational skills with the ability to manage multiple training projects and timelines.
  • Ability to quickly learn unfamiliar systems and translate technical information into clear, accessible training.

Skills

Required:Training deliveryPublic speaking and facilitationPowerPointExcelCRM systemsLMS platformsInstructional designRemote trainingMultimodal content creation
Nice to have:AI tools

Benefits

  • Law benefits since day one
  • Home office
  • Full equipment provided
  • 100% paid training
  • Two days off (Sat-Sun)
  • Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine)
  • Total Pass
  • 1 hour Lunch - 2 breaks of 15 minutes each
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
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