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Manager, KYC Due Diligence Policy & Strategy

Block· 30305 Risk - Compliance - Cash App
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Hybrid (Denver, CO)$144k - $245.4kFull-timePosted 1mo ago

About the role

Lead enterprise KYC policy and strategy across Block brands, focusing on identity verification, EDD, and AI/ML-driven risk-based segmentation to strengthen KYC processes and compliance.

Responsibilities

  • Lead the development, review, and maintenance of enterprise KYC policies, standards, supplementary guidance, and exception requests
  • Monitor regulatory change, assess impact on existing KYC frameworks, and keep global standards aligned with local requirements
  • Partner with cross-functional teams to implement KYC requirements, and advise compliance technology teams on the policy requirements shaping KYC solutions
  • Define policy requirements, guardrails, and validation criteria for AI/ML-driven risk-based segmentation and identity verification — and advise where automation is and isn't appropriate for KYC decisioning
  • Monitor KYC metrics and program performance to assess effectiveness, enhance controls, and identify process improvements
  • Serve as subject matter expert to business units and to legal, audit, and risk partners; participate in governance forums and support regulatory examinations and internal audits
  • Identify, escalate, and help remediate KYC compliance risks, including those specific to AI/automation such as model drift, bias, false positives/negatives, and explainability gaps

Qualifications

  • 10+ years in BSA/AML/KYC compliance or compliance operations at a financial services firm, preferably payments or fintech
  • A track record of influencing enterprise-wide compliance programs and advising executive leadership on complex regulatory matters
  • Strong knowledge of compliance regulations, risks, and typologies, with an analytical, metrics-driven approach
  • Excellent written and verbal communication skills and the ability to manage competing priorities in an agile environment
  • Ability to execute independently and collaborate effectively with stakeholders at all levels
  • Demonstrated AI fluency: framing ambiguous compliance problems for AI, evaluating outputs for gaps, bias, or risk, and using AI to accelerate execution without compromising quality or compliance
  • Preferred: experience engaging federal or international banking regulators, relevant certifications (CAMS, CFE, CFCS, CRCM), and exposure to AI/ML-driven compliance or risk-decisioning tools

Skills

Required:KYC policy developmentRegulatory change managementCross-functional collaboration
Nice to have:AI/ML risk governance

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
  • Other benefits available per Block policy
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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