Strategic Account Manager, Bilingual (Spanish)
Sacramento, CA$119k - $185.9kFull-timePosted 1mo ago
About the role
Strategic Account Manager responsible for managing and growing Square’s largest sellers, with a focus on upmarket restaurant and Food & Beverage accounts. Spanish bilingual, handling a book of strategic accounts, driving use-case expansion, cross-sell opportunities, and serving as the voice of the upmarket seller with Product Teams.
Responsibilities
- Manage a book of 175 Strategic Food & Beverage Sellers
- Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- Serve as the voice of the upmarket seller with Product Teams
- Act as a consultant and partner to high value restaurant sellers to accomplish their goals
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- Partner with Strategic Account Executives on high-growth deals
- Negotiate pricing for use-case expansion and retention of your sellers
- Provide white glove client service and troubleshooting to ensure resolution of seller issues
- Inform operations and program design for this segment at scale
- Conduct quarterly business reviews with various stakeholders
Qualifications
- 3+ years of relevant Account Management experience
- Experience Managing, retaining and growing a book of business
- Comfortable working in Spanish
- Consistent over-performance on key sales or customer success metrics
- Remarkable discovery skills with customers based in genuine curiosity about their business
- A technical solutioning framework, including the ability to conduct requirements gathering
- Proven experience managing multiple projects internally with engineering, product and finance teams
- Contract and/or pricing negotiations experience with external senior stakeholders
- Excellent written and verbal communication skills
- Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
- Restaurant experience and/or F&B Technology experience preferred
Skills
Required:Account ManagementSpanish language proficiencyTechnical solutioningCross-functional collaborationNegotiation
Benefits
- Remote work
- medical insurance
- flexible time off
- retirement savings plans
- modern family planning
Last updated Sep 30, 2026. Interested? Apply on the company site.
About Block
Block builds technology to increase access to the global economy.
Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.
technologyfinancial servicesdigital paymentsmusic streaming
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