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Customer Solutions Strategy Lead

Cloudflare· Solution Engineering
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Hybrid (Austin, TX; Dallas, TX; New York, NY)$273k - $341k + equityunknownPosted 1mo ago

About the role

Lead the strategic integration of Cloudflare’s platform across top accounts, aligning enterprise-wide adoption of App Modernization, Developer, and AI initiatives with cross-functional teams to drive platform adoption, expansion, and customer value.

Responsibilities

  • Develop account-specific adoption plans across App Modernization, Developer, and AI. Map customer workloads to Cloudflare capabilities. Define sequencing and milestones.
  • Coordinate SE, CS, and Product resources against adoption milestones. Run account team operating rhythm. Ensure internal alignment on customer priorities.
  • Build relationships with CTOs, VPs of Engineering, and Platform Architects. Engage technical decision-makers on platform strategy. CD retains procurement and CFO relationships.
  • Identify and qualify platform expansion opportunities. Hand off to CD when commercial-ready. This individual builds the case; CD closes the deal.
  • Bring strategic customer requirements into Product roadmap discussions. Provide quarterly briefings on adoption patterns, blockers, and feature needs.

Qualifications

  • Architectural Command: 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.
  • Executive Presence: Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously.
  • Relentless Curiosity: A natural obsession with "How it works" and "How it could be better." You are driven to discover the architectural truth behind every customer challenge.
  • Bias for Action: You don't just identify problems; you build the "Formation" to solve them. You are comfortable in high-pressure, ambiguous environments.
  • Desirable: 7+ years of deployment experience in similar role or experience in a technical leadership role.
  • Experience as a Customer Engineer leader, consultant or technical marketing engineer
  • Good understanding of AI, security challenges and its applicability to today’s enterprise landscape
  • Proven track record using AI to help drive revenue
  • Strong knowledge of Security Architecture, Design and Operations
  • Working knowledge of broader threat landscape and ability to distill technology trends
  • Proven experience working with customers and partners in design and deployment of solutions
  • Experience with cloud computing solutions including Microsoft 365, Azure, Google, AWS

Skills

Required:Account planning and adoption strategyCross-functional coordinationExecutive stakeholder management

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, FSA, Commuter, Fertility & Family Forming Benefits, mental health support, global travel medical insurance
  • Financial Benefits: Short and Long Term Disability, Life & Accident Insurance, 401(k), Employee Stock Participation Plan
  • Time Off: Flexible paid time off, parental leave, pregnancy health, medical, bereavement leave
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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