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Senior Customer Engineer, Saudi Arabia

Cloudflare· Solution Engineering
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Hybrid (Dubai, UAE)Full-timePosted 1mo ago

About the role

Senior CE role focusing on technical go-to-market for enterprise customers in Saudi Arabia, acting as a quota-carrying technical advisor and primary architect of the customer journey, with AI-augmented workflows and regional focus on Saudi Arabia.

Responsibilities

  • Technical Validation: Lead technical deep-dive discovery, capture business requirements, map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define scopes and success criteria for PoCs/Technical Validations; deliver tailored presentations, diagrams, and demonstrations; address objections and ensure suitable deployment strategy.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation (not executing), design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through best practices; monitor health scores and telemetry; ensure rapid time-to-value.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and account growth; ensure deep platform adoption, retain revenue, identify cross-sell/up-sell opportunities; lead QBRs translating platform capabilities to ROI for execs.
  • Trusted Advisory: Maintain continuous relationships with stakeholders through onboarding, maturity, renewal, and expansion; provide architecture, AI control, security posture guidance; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, basic telemetry, documentation).
  • Education & Enablement: Collaborate with Enablement Team to develop and govern technical resources; educate internal teams and customers on SOPs, architectural best practices, and technical guides.

Qualifications

  • Fluency in English and Arabic (written and spoken).
  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, Forward Deployed Engineer) with leveling-based experience unspecified.
  • Architectural mindset for designing and articulating complex enterprise network and security architectures.
  • Consultative & advisory skills with ability to translate technical concepts to business outcomes (including C-level).
  • Commercial mindset with experience in quota-bearing or revenue-aligned environments and SaaS metrics.
  • Strong communication and stakeholder management skills bridging technical details and senior leadership.
  • Technical breadth across at least four domains: Internet fundamentals (OSI, DNS, HTTP/S, TLS, BGP), Security (WAF, Bot Management, Zero Trust, SASE), Performance (caching, HTTP/2, TLS 1.3), AI proficiency (prompt engineering, AI scripting, LLMs), Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform fluency (REST/GraphQL, SDKs, IaC, CI/CD, observability).

Skills

Required:Technical validation leadershipOnboarding & migration designAccountable commercialization & QBRs
Nice to have:AI orchestrationEducation & enablement

Benefits

  • Not specified in the description
Last updated Sep 16, 2026. Interested? Apply on the company site.

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