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Senior Customer Engineer, Turkey

Cloudflare· Solution Engineering
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Hybrid (Ankara, Turkey)Full-timePosted 1mo ago

About the role

Senior Customer Engineer (CE) focused on Turkey, bridging technical strategy and business value across the customer journey. Hybrid role with regional focus in Ankara, Turkey, operating within Cloudflare's GTM organization as a quota-carrying technologist leveraging AI-augmented workflows to drive architectural design and measurable business outcomes.

Responsibilities

  • Technical Validation: Lead technical deep-dive discovery, capture business requirements, map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/Technical Validation plans; deliver tailored technical presentations, diagrams, and demos; address objections and security/compliance questions; determine deployment strategy for proposals.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation as primary executive/engineering contact; design migration/onboarding blueprints (e.g., DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; monitor health scores and telemetry; resolve integration bottlenecks.
  • Commercial Accountability & Expansion: Maintain a variable quota tied to new business and/or account growth; ensure platform adoption, revenue retention, and identify cross-sell/up-sell opportunities; lead QBRs translating platform capabilities to ROI for executives.
  • Trusted Advisory: Maintain ongoing relationships with key stakeholders; provide architectural, AI control layer, security posture guidance; identify deployment risks and remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents/LLMs to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: Collaborate with Enablement Team to create and govern technical resources; educate internal teams and customers on SOPs, best practices, and technical guides.

Qualifications

  • Fluency in English and Turkish (written and spoken).
  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
  • Architectural mindset to white-board, design, and articulate complex enterprise network and security architectures.
  • Consultative & advisory skills with ability to translate technical concepts into business outcomes for engineers and C-level executives.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles and SaaS metrics understanding.
  • Strong communication and stakeholder management skills bridging technical details and C-suite strategy.
  • Technical breadth in at least four domains: Internet fundamentals, Security, Performance, AI proficiency, Coding/Scripting, Developer Platform Fluency.
  • Education: Undergraduate or graduate degree in Computer Science, Engineering, or related field.

Skills

Required:Technical ValidationCustomer Adoption & Value RealizationCommercial & Quota ManagementTrusted AdvisoryAI Orchestration
Nice to have:Education & Enablement
Last updated Sep 23, 2026. Interested? Apply on the company site.

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