← All roles

Sales Support Specialist | Contract

DeepL· Sales
Apply on company site
LondonContractPosted 1mo ago

About the role

Contract role at DeepL based in London. The Sales Support Specialist will be the first line of support for the global sales organization, helping 250+ Account Executives, Sales Development Representatives and Customer Success Managers to resolve deal blockers, manage Salesforce data, and improve data quality.

Responsibilities

  • Own the Sales Operations support channel in Slack for your region, answering questions from sales teams and keeping the queue moving
  • Take each request end to end — diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't
  • Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process
  • Investigate and correct data quality issues before they hold up a deal
  • Build simple documentation and guides so sellers can help themselves next time
  • Flag recurring issues to the team so we can fix root causes rather than the same symptom twice
  • Provide extended support at quarter-end and year-end, when deal volume peaks. On the final day of the quarter this means being available until 11pm UK time as we work to the signing cut-off — your first will be year-end, 31 December

Qualifications

  • 2-4 years experience in sales support, sales operations, revenue operations or CRM administration
  • Working knowledge of Salesforce, or a comparable CRM, and a good feel for how a sales process runs
  • A genuine service mindset with clear boundaries: you'll help a seller solve their problem and show them how to do it themselves
  • Ownership. When something lands with you, you drive it to a resolution
  • Comfortable working conversationally in Slack, holding several threads at once, and staying calm when the queue is long
  • Strong attention to detail, particularly where data accuracy affects revenue
  • Excellent written and verbal English, and able to explain a process to someone who just wants their deal to close
  • Based in the UK, able to work from our London office around two days a week, and willing to work extended hours at quarter-end and year-end
  • Exposure to billing systems (ChargeBee, Zuora or similar) and how they connect to a CRM

Skills

Required:Sales OperationsSalesforceData quality

Benefits

  • Diverse and internationally distributed team
  • Open communication, regular feedback
  • Hybrid work, flexible hours
  • Regular in-person team events
  • Monthly full-day hacking sessions
  • 30 days of annual leave
  • Competitive benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.
DeepL logo

About DeepL

The world's most accurate translator

Translate texts & full document files instantly. Accurate translations for individuals and Teams. Millions translate with DeepL every day.

TranslationLanguage toolsAI
Company profileWebsite

More open roles at DeepL