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Phlebotomist Test Coordinator - Carmel, IN

Natera· Phlebotomy Solutions
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Hybrid (Carmel, IN)full-timePosted 1mo ago

About the role

Phlebotomist Test Coordinator responsible for scheduling blood collection, preparing specimens, and ensuring compliant documentation while coordinating with patients, sales, and operations to ensure efficient testing and timely reporting of results in a Carmel, IN clinic.

Responsibilities

  • Perform venipunctures to obtain blood specimens with precision and care.
  • Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.
  • Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.
  • Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.
  • Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.
  • Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.
  • Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.
  • Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.
  • Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.
  • Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.
  • Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.
  • Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.
  • Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.
  • Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.
  • Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.
  • Monitor and report process improvement needs to enhance efficiency and accuracy.
  • Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

Qualifications

  • Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.
  • Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.
  • Certification: Phlebotomy Certificate (as required by state regulations)

Skills

Required:PhlebotomyEMR / Requisition VerificationPatient CommunicationAdministrative CoordinationQuality Assurance & Compliance

Benefits

  • Competitive Benefits - medical, dental, vision, life and disability plans for eligible employees and dependents.
  • Free testing for employees and immediate family, fertility care benefits.
  • Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and employee referral program.
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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